Question 1

What type of agreement does PrimeStay enter into?

Accepted Answer

PrimeStay enters into a long-term lease as the named tenant. The intended short-stay use is disclosed and approved in writing, with the exact agreement settled between PrimeStay, the owner and the agent.

Question 2

How long is the lease term typically?

Accepted Answer

Most leases are 12, 18, or 24 months, depending on what suits the owner and the property.

Question 3

Can the lease be extended if things are working well?

Accepted Answer

Yes. If both sides are happy, we aim to extend and continue the arrangement.

Question 4

Do you pay bond like a normal tenant?

Accepted Answer

Yes. PrimeStay pays bond in accordance with the lease and applicable tenancy requirements.

Question 5

Is rent dependent on bookings or occupancy?

Accepted Answer

No. Rent is fixed under the lease and paid by the named tenant regardless of occupancy, seasonality or booking performance.

Question 6

What happens at the end of the lease?

Accepted Answer

We return the apartment in the condition required under the lease (allowing for fair wear and tear) and coordinate a smooth handover. If an extension makes sense, we'll discuss that first.

Question 7

Is short-stay use legal and allowed?

Accepted Answer

We only lease apartments where short-stay accommodation is permitted under building rules and applicable regulations. If it's not allowed, we don't proceed.

Question 8

Does this count as subletting?

Accepted Answer

Short-stay use can be treated differently depending on lease terms and jurisdiction. We only proceed where the owner (and agent, if applicable) has approved the intended use in writing.

Question 9

What if building rules or regulations change later?

Accepted Answer

If rules change, we work with the owner and agent to find a practical path forward that's consistent with the lease and applicable requirements.

Question 10

Will this affect my mortgage or lender conditions?

Accepted Answer

Some lenders have specific requirements. Owners should check with their lender to confirm their individual position.

Question 11

What insurance do you carry?

Accepted Answer

We maintain insurance appropriate to our operations. Details can be shared on request.

Question 12

Does the owner's landlord insurance cover short-stay use?

Accepted Answer

Not always. Owners should confirm coverage with their insurer. We can share information about our coverage, but owners should independently verify their own policy.

Question 13

What happens if a guest causes damage?

Accepted Answer

We handle guest-related issues as the tenant. We arrange repairs and manage recovery through our processes.

Question 14

What if there's damage to common property caused by guests?

Accepted Answer

We take responsibility for issues linked to our guests and coordinate with building management where required.

Question 15

What if a guest is injured in the apartment?

Accepted Answer

Incidents are handled seriously and managed through appropriate procedures and insurance arrangements, depending on the circumstances.

Question 16

Who has access to the apartment?

Accepted Answer

Only authorised guests and required service providers (such as cleaners or maintenance), under controlled access processes.

Question 17

How are keys, fobs, or access codes managed?

Accepted Answer

Access is managed securely (e.g. lockboxes or building-approved systems), depending on the property and building setup.

Question 18

Can the building manager or owners corporation contact you directly?

Accepted Answer

Yes. We provide clear contact details so issues can be escalated and handled quickly.